Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs a casino, a regulator or a support service rather than a comparison site. Most messages we receive come from readers researching the highest payout casinos not on GamStop and wanting to check a payout figure, a bonus condition or a withdrawal rule before they commit money.
Where to write to us
Email is the only channel we run. Write to [email protected] and a member of the editorial team will read it. We aim to reply within two working days; corrections and complaints get looked at first. We do not operate a phone line, a live chat window or social media accounts, so if you see one of those using our name, it is not us.
Three things make a reply faster: the casino name as it appears on our page, the exact wording of the term you are asking about, and a screenshot or date if something has changed since we last checked it. Our published research on the brands below was last verified on 23 September 2026.
How we make money, and what that does not buy
tbex.co.uk is funded by affiliate commission. When a reader follows a link to a casino and opens an account, we may be paid by that operator. That arrangement pays for the research; it does not set the order of our rankings, and no brand can buy a higher position, a better editorial rating or the removal of a criticism. If you believe a write-up reads as though it were bought, say so in your email and quote the line. We would rather rewrite it than defend it.
What you can ask us about
- Payout and RTP questions — how a published return-to-player figure was sourced, how slot volatility affects what a payout percentage actually means over a short session, and why a headline RTP is a long-run average rather than a forecast for your afternoon.
- Bonus terms — wagering requirements, game contribution rates, maximum bonus bets, expiry dates and cashout caps on the welcome offers listed here.
- Payments — whether a debit card, bank transfer, e-wallet, Paysafe voucher or cryptocurrency route is offered, and what currency conversion may apply to a GBP balance.
- Corrections — a changed bonus, a withdrawn offer, a licence status that no longer matches what we published.
- Complaints about our content — accuracy, tone, or anything that reads as promotional rather than editorial.
- Responsible gambling concerns — including requests to have our marketing emails stopped permanently.
What we cannot do
- We cannot access, freeze, verify or close your casino account. We are not connected to any operator's customer support.
- We cannot release a withheld withdrawal or overturn a KYC or source-of-funds decision. Only the casino, and then its licensing body or dispute service, can do that.
- We cannot grant, extend or remove a GAMSTOP exclusion. GAMSTOP is run independently and self-exclusion periods of six months, one year or five years run their full course.
- We cannot tell you which casino will pay you the most. Nobody can.
Reader questions we answer most often
These come up in almost every week's inbox, so the short answers are here rather than in a reply.
Are these casinos licensed in Great Britain?
No. Sites that operate outside GAMSTOP are not licensed by the UK Gambling Commission, because UKGC licensees are required to be part of the scheme. The brands on this site hold overseas licences instead — Curaçao is the most common — and accepting British customers is not the same thing as being authorised to serve them. Practically, that means the UKGC's complaints route, deposit-limit rules and advertising standards do not apply, and your protection depends on the overseas regulator and the operator's own procedures. GAMSTOP registration covers operators licensed in Great Britain; Northern Ireland is regulated separately, so do not assume the same framework applies across the whole UK.
Who can open an account?
Adults aged 18 or over. Every operator here runs identity verification before it releases money, and larger or unusual withdrawals can trigger source-of-funds checks — bank statements, payslips or similar. If you are currently self-excluded through GAMSTOP, the honest advice is to leave these sites alone and let the exclusion do its job.
Why does one casino's rating differ from another's by a tenth of a point?
Our ratings are editorial scores set by our own reviewers, not customer review averages. They weigh published payout and RTP information, bonus fairness, withdrawal limits and the clarity of the terms. A 9.7 and a 9.9 are close enough that you should read both write-ups rather than pick on the number.
The brands readers ask about most
Almost every payout question we get names one of the top-ranked sites. Here is what we would say in a reply, including the part that is less flattering.
Betmica
Betmica sits top of our list because its published payout information across slots and live tables is more consistently documented than most of its peers, and its withdrawal limits are among the less restrictive we have reviewed for GBP players. The headline is a 570% welcome offer up to £5,700 plus 270 free spins, which is spread across more than one deposit rather than delivered on the first — check the minimum deposit, the wagering multiple and the maximum bet permitted while a bonus is live before you claim it. The limitation: a bonus that large carries a correspondingly large playthrough, and on a high-volatility slot the realistic chance of clearing it in full is slim. Treated as extra playing time it is fair value; treated as £5,700 of winnable money it is not.
Kikibet
Kikibet earns its place on payout consistency at the lower end of the stakes range, which matters if you play in small amounts rather than chasing progressive jackpots. The offer is 350% up to £5,555 with 300 free spins. Free spins here, as almost everywhere, carry their own separate wagering and often a cap on what the spins can convert to — that cap is the number to look for, not the spin count. Limitation: the site's cashier documentation is thinner than Betmica's, so confirm in writing which payment routes support GBP without a conversion charge before your first deposit.
Betninja
Betninja is the one we point cautious readers towards, because its £1,000 bonus and 100 free spins for new players is a smaller, plainer offer with terms that are easier to read end to end. Smaller bonus, smaller wagering total, fewer surprises at withdrawal. Its shared wallet across casino and sportsbook is convenient if you bet both ways. Limitation: the game library is narrower than the larger packages above, particularly for live dealer tables, and a modest bonus means modest value if volume play is what you are after.
Comparing the headline offers
| Casino | Editorial rating | Advertised welcome offer |
|---|---|---|
| Betmica | 10.0 | 570% up to £5,700 + 270 free spins |
| Kikibet | 9.9 | 350% up to £5,555 + 300 free spins |
| Betninja | 9.9 | £1,000 bonus + 100 free spins for new players |
| WinnerIsland | 9.7 | Up to €1,000 + 100 free spins |
| Zombillion | 9.7 | 250% up to £4,000 + 200 free spins |
| Smash Casino | 9.7 | 600% up to €10,000 slots package |
| Nightluck | 9.6 | 805%, €6,400 + 280 free spins |
| CoinPoker | 9.5 | 150% up to $2,000 |
| Rivo | 9.5 | 1000% up to €10,000 + 25% cashback |
| Daytonaspin | 9.5 | 255% up to £4,500 + 255 free spins |
Offers marked in euros or dollars are advertised in those currencies. If your account is held in pounds, expect a conversion at the operator's rate on deposit and again on withdrawal, which quietly reduces the sterling value of the headline figure. Full write-ups sit on our ranked list of non GamStop casinos.
Money questions: what it costs and how you get paid
There is no charge for using this site. The cost of taking part sits with the casino, and it takes three forms: the minimum deposit needed to qualify for an offer, any fee attached to your chosen payment method, and the currency conversion applied to a non-GBP balance.
- Debit cards — the usual route for UK players. Deposits are instant; card withdrawals are typically slower than e-wallets. Credit cards are not accepted for gambling by British issuers.
- Bank transfer — reliable for larger sums, slowest to arrive, and the most likely to prompt a source-of-funds request.
- E-wallets and prepaid vouchers — generally the quickest payouts where supported, though Paysafe-style vouchers usually take deposits only and need an alternative route for withdrawals. PayPal availability at offshore casinos is limited and should never be assumed; verify it in the cashier before you rely on it.
- Cryptocurrency — common at overseas operators, fast in principle, and exposed to network fees plus exchange-rate movement between deposit and cashout.
Timings, per-transaction limits, weekly or monthly withdrawal caps and any pending period vary by operator and are the figures worth confirming before you deposit. No withdrawal completes before identity verification is finished, whatever the advertised processing time says.
What these sites actually offer
The catalogues break down along familiar lines: slot machines including progressive jackpot titles, table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. Slots carry the widest RTP and volatility spread, table games the narrowest, and live rooms usually sit between the two with higher minimum stakes. Most of these brands also run a sportsbook alongside the casino — pre-match and in-play markets, accumulators, bet builders, cash-out and esports — often on a shared wallet, so a casino bonus balance may be restricted from sports bets and free bets typically carry minimum qualifying odds around 1.50 in decimal terms. Ask us about any of it; we will tell you what we have verified and what we have only seen advertised.
If gambling has stopped being fun
Email us if you would like your details removed from anything we control, and we will do it without asking why. For support itself, GamCare runs the National Gambling Helpline on 0808 8020 133, free and open around the clock. GAMSTOP lets you self-exclude from all Great Britain-licensed sites for six months, one year or five years, and blocking software installed on your phone and computer closes the gap that offshore sites leave open. Gambling is entertainment with a cost attached, never a way to fix money trouble, and no casino on this site — or any other — is completely safe or guaranteed to pay.
Before you write
If your question is about a specific term at a specific casino, the operator's own support desk will answer faster than we can, and their answer is the one that binds. Come to us for the comparison, the context and the parts of the small print that are easy to miss. Send your message whenever you are ready — there is no queue system and no ticket number, just an editor reading it.